The City of Hamilton has played an instrumental role in the response to COVID-19. From Public Health, to the closure of public spaces, deferral of municipal property taxes and changes to bus service, the City has responded. These are the highlights. For further information, be sure to click the links.
Q: What is closed in the city?
A: All city facilities and parks are closed. The City of Hamilton has closed all municipal facilities to the public.
- recreation facilities
- and more
All city parks are closed to respect social distancing requirements. In addition, the Hamilton Conservation Area has closed all trails and conservation areas. The Royal Botanical Gardens has also closed all trails and gardens.
Q: Has COVID-19 affected HSR bus services?
A: Yes. Please note the following changes to Hamilton Street Railway bus services.
Please note the following changes to HSR bus service:
- Restricting customer loads to 10 people on a 40 ft bus; and 15 people on a 60 ft articulated bus. Signs will be posted to identify which seats are not available for use
- Operators will be by-passing stops if the load on the bus is in excess of the above amounts, or if there are concerns with physical distancing
- All customers are now required to enter and exit through the rear doors. Customers using walkers, wheelchairs, scooters and all other personal mobility devices (PMDs) are no longer being loaded from front door
- To facilitate access to the bus, customers using walkers, wheelchairs, scooters and all other PMD’s will be required to travel with a companion. The companion will be required to deploy the ramp under the direction of the operator. If there is a requirement for the wheelchair or scooter to be secured, the companion will be required to facilitate this as well
- HSR will now only be able to accommodate one (1) wheelchair/scooter per bus regardless of the vehicle size
Essential Travel Only
HSR customers should use transit only if absolutely necessary for groceries, medical appointments or to go to work if you can’t work from home. If you’re experiencing symptoms of COVID-19 or going to an assessment centre for testing, please do not use public transit.
Customers are requested to practice physical distancing while riding the bus as much as possible.
The HSR is operating on a reduced schedule until further notice. Most routes are operating on a Saturday schedule on weekdays. Weekend service remains the same: regular Saturday service will operate on Saturdays and regular Sunday service will operate on Sundays.
HSR is continuing to adjust schedules and is adding supplemental service on selected routes to help mitigate crowding and improve physical distancing.
Rear door entry
Until at least May 25, HSR customers are being asked to board buses from the rear doors only, and to keep a fair distance from the bus operators and other customers. Only customers with personal mobility devices (PMD) will permitted to enter and exit through the front door.
Q: Can I get help with my property tax payments?
A: Yes. The Property Tax Assistance program outlines several financial measures to Hamilton property taxpayers and ratepayers dealing with the possible financial hardship caused by the current COVID-19 pandemic.
Q: Can I cancel my existing property tax pre-authorized payments?
The City requires written notice to cancel your pre-authorize payments a minimum of 7 business days before the next scheduled withdrawal. You are encouraged to complete and email the cancellation form (PDF, 78 KB) to firstname.lastname@example.org.
If you are not able to complete the form, please send an email email@example.com requesting the cancellation of your pre-authorized payments. Ensure you include your full name, property address, property roll number (as reflected on your latest tax bill) and details of when you would like the City to stop the pre-authorized withdrawals. (Example: my last pre-authorized payment should be made on April 15 – do not make any further withdrawals after April 15).
Taxpayers that do not have access to the internet or email, can mail a letter or send a fax (905-546‐2449) requesting the cancellation of your pre-authorized payments, ensuring you include all the same pertinent information. If mailing the cancellation request, please ensure you provide adequate time, as the City needs to receive the request a minimum of 7 business days before the next scheduled withdrawal.
As an exception, for taxpayers not able to cancel their pre-authorized payments via any of the methods identified above, the City will temporarily accept verbal requests to cancel their pre-authorized payments by calling 905-546-CITY (2489).
Contact information for taxation-related inquiries:
Phone: 905-546-CITY (2489)
Mail: City of Hamilton, Taxation Section
71 Main St W, PO Box 2040 STN LCD 1
Hamilton, ON L8N 0A3